Cancellation & Rescheduling Policy
We understand that plans can change. Here's everything you need to know about our flexible cancellation and rescheduling policy.
Cancellation Notice Requirements
24+ Hours Notice
Full refund or free rescheduling with no penalties
Less than 24 Hours
50% cancellation fee applies to cover scheduling costs
Rescheduling Your Appointment
Free Rescheduling
With 24+ hours notice, you can reschedule your appointment to any available time slot at no additional cost.
Same-Day Rescheduling
Rescheduling with less than 24 hours notice may incur a $25 administrative fee, subject to availability.
Booking Limits
Each booking can be rescheduled up to 2 times. Additional rescheduling requests may require rebooking.
Weather & Emergency Policy
Severe Weather Conditions
In case of severe weather conditions (blizzards, ice storms, extreme temperatures below -25°C), we may need to reschedule your appointment for safety reasons. In such cases:
- No cancellation fees will apply
- Priority rescheduling at your convenience
- We'll contact you as soon as possible
How to Cancel or Reschedule
Contact Methods
Required Information
- Your full name
- Booking confirmation number
- Scheduled appointment date & time
- Reason for cancellation (optional)
Refund Policy
Processing Times
Credit Card Refunds
5-7 business days from cancellation date
Cash/Interac Refunds
Same day or next business day
Note: Service credits are valid for 12 months from issue date and can be used for any of our cleaning services.
Special Circumstances
We understand that life can be unpredictable. In cases of medical emergencies, family emergencies, or other exceptional circumstances, we will work with you to find a fair solution regardless of our standard policy timeframes.
Please contact us directly to discuss your situation. We're committed to providing excellent customer service and will do our best to accommodate your needs.
Questions About Our Policy?
Our friendly customer service team is here to help with any questions about cancellations or rescheduling.